1. Information we collect
Kwetu eSIM is developed and operated by Kwetu eSIM Limited, a company incorporated in the Republic of Kenya (referred to as “Kwetu eSIM”, “we”, “our”, or “us”). We may collect information you provide directly, such as your name, email address, order details, destination choices, support messages, and account information. We may also collect technical information such as device type, browser, IP address, approximate location, pages viewed, referral source, and eSIM activation or service status.
2. Payment information
Payments may be handled by third-party payment processors. Kwetu eSIM generally receives payment status, order references, billing metadata, and fraud-prevention signals, but we do not need to store full card numbers when a payment processor handles checkout.
3. How we use information
We use information to provide eSIM plans, process orders, deliver installation details, support activation, detect fraud, improve coverage and product experience, respond to support requests, maintain security, comply with legal obligations, and send service-related messages.
4. eSIM and network partners
To provide mobile data service, we may share necessary order, activation, device, destination, and usage metadata with eSIM platform providers, mobile network operators, roaming partners, and support providers. These partners may process information in the countries where service is delivered.
5. Cookies, analytics, and live chat
We may use cookies, analytics tools, and similar technologies to understand website performance, improve destination pages, remember preferences, and measure marketing activity. We also use Tawk.to live chat to provide support; chat messages and related technical details may be processed by Tawk.to when you use the chat feature.
6. When we share information
We may share information with service providers who help us run payments, eSIM delivery, hosting, analytics, communications, customer support, security, and compliance. We may also share information when required by law, to protect users and services, during a business transfer, or with your consent.
7. Data retention
We keep information for as long as needed to provide services, resolve disputes, meet accounting and legal obligations, prevent fraud, and improve our products. Retention periods may vary based on order status, service records, support history, and local legal requirements.
8. Security
We use reasonable technical and organizational safeguards to protect information. No online service is completely secure, so you should use strong account credentials, keep your device secure, and contact us promptly if you suspect unauthorized access.
9. International transfers
Because eSIM service and support can involve global partners, information may be processed outside your country of residence. Where required, we use appropriate safeguards for international transfers.
10. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. You can also request support with marketing preferences or cookie choices where available.
11. Children
Kwetu eSIM is not intended for children. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided information to us, contact support.
12. Changes and contact
Kwetu eSIM Limited may update this Privacy Policy from time to time. The latest version will be posted here with a revised date. For privacy questions, personal-information requests, or complaints, contact the developer, Kwetu eSIM Limited, at [email protected] or through the support channel available on the Kwetu eSIM website or app.